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Terms and Conditions

 

Effective Date: December 2024

These Terms and Conditions govern the rental agreement between City Car Rentals Ltd (referred to as "we," "our," or "the Company") and the customer (referred to as "you" or "the Renter"). By renting a vehicle, you agree to comply with these Terms and Conditions.

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1. General Information

1.1. These Terms and Conditions apply to all vehicle rentals provided by City Car Rentals Ltd.
1.2. The Company operates in Jamaica and is governed by Jamaican laws.

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2. Eligibility Requirements

2.1. You must be at least 21 years old to rent a vehicle. Drivers under 25 years old may incur a Young Driver Fee.
2.2. You must present a valid driver’s license issued at least 12 months before the rental date. International customers must also provide a valid passport and, if required, an International Driver’s Permit.
2.3. You must provide a valid credit card for the security deposit and rental charges.

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3. Rental Period

3.1. The rental period begins and ends on the dates and times specified in the rental agreement.
3.2. Late returns may incur additional charges. If you anticipate a delay, you must notify the Company immediately.

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4. Vehicle Use

4.1. You agree to:

  • Use the vehicle solely for lawful purposes.

  • Drive on paved roads unless otherwise approved by the Company.

  • Return the vehicle in the same condition as rented, excluding normal wear and tear.
    4.2. The vehicle must not be:

  • Driven by anyone not listed in the rental agreement.

  • Used for racing, towing, or commercial purposes.

  • Taken outside Jamaica without prior written consent from the Company.

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5. Insurance and Liability

5.1. The rental includes basic insurance coverage, which may include third-party liability and Collision Damage Waiver (CDW). You are responsible for understanding the terms of this coverage.
5.2. You are liable for:

  • Any damage to the vehicle not covered by insurance.

  • The deductible amount specified in the rental agreement.

  • Loss of keys, tools, or other accessories provided with the vehicle.
    5.3. You may purchase additional coverage (e.g., full damage waiver) for extra protection.

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6. Security Deposit

6.1. A security deposit is required at the time of rental. The deposit amount will be held on your credit card and refunded upon the vehicle’s return, provided no damages, fines, or additional charges apply.
6.2. The Company reserves the right to deduct amounts for damages, cleaning fees, traffic violations, or fuel shortages.

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7. Fuel Policy

7.1. The vehicle will be provided with a full tank of fuel. You must return the vehicle with the same fuel level.
7.2. If the vehicle is returned with less fuel, you will be charged for refueling at the prevailing rate, plus an administrative fee.

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8. Traffic Violations

8.1. You are responsible for all traffic violations, parking tickets, and toll charges incurred during the rental period.
8.2. The Company may charge you for any fines or penalties, plus an administrative fee for processing such payments.

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9. Breakdown and Accidents

9.1. In the event of a breakdown, you must contact the Company immediately. Unauthorized repairs are not permitted.
9.2. In the event of an accident, you must:

  • Notify the Company and local authorities immediately.

  • Complete an accident report form provided by the Company.

  • Cooperate with the Company’s insurance provider.

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10. Cancellations and No-Show Policy

10.1. Cancellations made at least 48 hours before the rental start date may be eligible for a full refund.
10.2. No-shows or late cancellations may incur a cancellation fee as specified at the time of booking.

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11. Termination of Agreement

11.1. The Company reserves the right to terminate the rental agreement if you violate these Terms or engage in unlawful activities with the vehicle.
11.2. In such cases, no refund will be provided, and you may be held liable for additional charges.

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12. Data Protection

12.1. The Company collects and processes your personal information in accordance with Jamaican data protection laws.
12.2. Personal data will only be used for the purpose of the rental agreement and related services.

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13. Governing Law

13.1. These Terms and Conditions are governed by the laws of Jamaica. Any disputes will be subject to the exclusive jurisdiction of Jamaican courts.

13.2 A government tax will be applied to all bookings.

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14. Contact Information

For questions or assistance, please contact us:

 

By signing the rental agreement or completing an online booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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